Terms of Use

1. Agreement To These Terms

These Terms of Use govern your access to and use of SocialHungama, including our website, dashboard, AI tools, publishing features, inbox, automation, analytics, APIs, support, and related services.

SocialHungama is owned and operated by CloudInnov8 Technologies Pvt Ltd. References to SocialHungama, we, us, or our mean CloudInnov8 Technologies Pvt Ltd and the SocialHungama service.

By creating an account, starting a trial, subscribing, or using the service, you agree to these terms on behalf of yourself or the organization you represent. If you do not agree, you must not use SocialHungama.

2. Merchant And Service Provider

CloudInnov8 Technologies Pvt Ltd is the legal entity, merchant, and service provider behind SocialHungama. SocialHungama is a digital software-as-a-service product used for social media management, automation, content workflows, inbox management, analytics, and related business tools.

No physical product is shipped. Access to the service is delivered digitally through the SocialHungama website, dashboard, account login, connected integrations, and related online support channels.

3. Eligibility And Accounts

• You must be at least 18 years old and legally able to enter into contracts.
• You must provide accurate, current, and complete account and billing information.
• You are responsible for maintaining the confidentiality of login credentials and for activity that occurs in your account or workspace.
• You must follow the terms, policies, and platform rules of any social network or third-party service you connect to SocialHungama.

4. Use Of The Service

SocialHungama helps users create, schedule, publish, automate, manage, and analyze social media activity. We grant you a limited, non-exclusive, non-transferable right to use the service for your internal business or personal social media workflows during your active subscription or trial.

• You may not copy, resell, lease, sublicense, reverse engineer, scrape, disrupt, or misuse the service.
• You may not use SocialHungama for unlawful, deceptive, harmful, infringing, abusive, spam, or platform-policy-violating activity.
• You may not attempt to bypass security controls, rate limits, usage restrictions, payment obligations, or access permissions.

5. User Content

You retain ownership of the content, media, captions, messages, comments, prompts, brand materials, and other information you upload, create, schedule, or publish through SocialHungama.

You grant SocialHungama the rights needed to host, process, transmit, display, adapt, and publish your content solely to provide and improve the service, including sending content to social platforms and integrations you authorize.

• You represent that you have all rights and permissions required to use and publish your content.
• You are responsible for the legality, accuracy, quality, and consequences of content published from your account.
• We may remove or restrict content or account access if we believe it violates these terms, law, third-party rights, or platform rules.

6. AI Features

SocialHungama may provide AI-assisted content generation, recommendations, replies, summaries, or analytics. AI output can be inaccurate, incomplete, or unsuitable for your context.

You are responsible for reviewing and approving AI-generated content before publication, especially for claims, pricing, regulated industries, legal statements, financial information, health information, and brand-sensitive communications.

7. Third-Party Platforms And Integrations

The service may connect with social networks and third-party tools such as Meta, Instagram, Facebook, LinkedIn, YouTube, Google, X, WhatsApp, payment processors, analytics providers, and CRM systems.

Third-party services are governed by their own terms and policies. SocialHungama is not responsible for changes, outages, rejected posts, API limits, account restrictions, data handling, or decisions made by third-party platforms.

8. Subscriptions, Trials, Billing, And Taxes

• Paid plans are billed according to the plan, billing cycle, currency, and price shown at checkout or in an order form.
• Trials may be limited by time, features, usage, or account eligibility. We may modify or end trials at any time.
• You authorize us and our payment providers to charge applicable fees, taxes, renewals, overages, upgrades, and other amounts owed.
• You are responsible for applicable GST, taxes, duties, or government charges unless they are already included in the displayed price.
• Invoices, payment confirmations, failed-payment notices, and billing support may be sent to the email address associated with your account or billing profile.

9. Service Activation And Delivery

For online purchases, service access is generally activated after successful account creation, trial activation, payment confirmation, or plan upgrade. Some enterprise, custom, or manually approved plans may require onboarding, verification, configuration, or written confirmation before full access is enabled.

Because SocialHungama is delivered digitally, delivery timelines refer to account activation, workspace access, feature availability, onboarding support, and integration setup rather than physical shipment.

10. Cancellation And Refunds

You may cancel your subscription at any time from account settings or by contacting support. After cancellation, your plan generally remains active until the end of the current paid billing period unless stated otherwise.

Refunds are not automatic unless required by law or expressly stated in a written agreement. If you believe a charge was made in error, contact us within 7 days of the transaction and we will review the request in good faith.

Approved refunds, if any, will be processed to the original payment method or another method allowed by the payment provider. Processing timelines may depend on the bank, card network, UPI provider, or payment gateway.

11. Chargebacks And Payment Disputes

If you raise a chargeback, reversal, or payment dispute, we may suspend access to the affected account while the issue is reviewed. You agree to provide reasonable information needed to verify the transaction, account ownership, service usage, and refund eligibility.

12. Availability, Changes, And Support

We aim to provide a reliable service, but we do not guarantee uninterrupted availability. Features may change as social platforms update their APIs, policies, technical requirements, or commercial terms.

We may add, modify, suspend, or discontinue features with or without notice. Support availability may vary by plan.

13. Disclaimers And Limitation Of Liability

The service is provided on an as-is and as-available basis. To the maximum extent permitted by law, SocialHungama disclaims implied warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, SocialHungama will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, data, goodwill, business opportunity, or social media account access.

14. Suspension And Termination

We may suspend or terminate access if you violate these terms, fail to pay fees, create risk for the service or other users, breach third-party platform policies, or use the service unlawfully.

You may stop using the service at any time. Certain obligations, including payment obligations, intellectual property protections, disclaimers, limitations of liability, and dispute provisions, survive termination.

15. Governing Law

These terms are governed by the laws of India, without regard to conflict-of-law rules. Courts located in India will have jurisdiction unless applicable law requires otherwise. For billing, refund, account, or legal notices, contact CloudInnov8 Technologies Pvt Ltd through SocialHungama support at hello@socialhungama.in.

16. Updates To These Terms

We may revise these terms from time to time by posting an updated version on this page. Continued use of SocialHungama after changes become effective means you accept the revised terms.