Privacy Policy

1. Introduction

This Privacy Policy explains how SocialHungama collects, uses, stores, shares, and protects personal data when visitors use our website or customers use our social media management platform.

SocialHungama is owned and operated by CloudInnov8 Technologies Pvt Ltd. In this policy, references to SocialHungama, we, us, or our mean CloudInnov8 Technologies Pvt Ltd and the SocialHungama service.

SocialHungama provides tools for content creation, scheduling, publishing, inbox management, automation, reporting, and related social media workflows. By using the website or service, you agree to the practices described in this policy.

2. Company And Data Controller

CloudInnov8 Technologies Pvt Ltd is the legal entity responsible for operating SocialHungama and for deciding how personal data is collected and used for the website, product, subscriptions, customer support, and payment-related workflows.

SocialHungama is a software-as-a-service platform. We do not sell physical goods, and any payments collected through our website or payment partners are for access to digital services, subscriptions, trials, upgrades, add-ons, or related support.

3. Information We Collect

We collect information you provide directly, information generated through your use of the service, and information received from connected social media platforms or third-party integrations that you authorize.

• Account information such as name, email address, phone number, company name, role, login credentials, billing profile, and workspace details.
• Service information such as connected social profiles, scheduled posts, media files, captions, comments, messages, automation rules, analytics, tags, campaign data, and team activity.
• Usage and device information such as IP address, browser, operating system, referral source, pages viewed, session activity, approximate location, timestamps, and product interaction data.
• Payment and transaction information needed to process subscriptions, invoices, refunds, taxes, and billing support. Payment card details may be handled by payment processors rather than stored directly by us.
• Support and communication information such as emails, chat messages, form submissions, feedback, attachments, and records of customer service interactions.

4. How We Use Information

• To create accounts, authenticate users, operate workspaces, and deliver the SocialHungama service.
• To publish, schedule, analyze, or manage content through social media platforms and integrations you connect.
• To provide AI-assisted content, recommendations, automations, reports, customer support, and product improvements.
• To process billing, prevent fraud, secure accounts, troubleshoot errors, maintain backups, and enforce our terms.
• To send service notices, onboarding messages, product updates, marketing communications where permitted, and responses to your requests.
• To comply with legal obligations, resolve disputes, protect rights, and maintain the security and integrity of our business.

5. Payments And Billing Data

When you purchase or subscribe to SocialHungama, we may collect billing details required to create invoices, confirm payment status, process renewals, manage failed payments, review refund requests, and respond to payment-gateway or banking queries.

Payment card, UPI, net banking, wallet, or similar payment credentials may be collected and processed directly by our payment gateway or payment processor. We receive limited transaction information such as payment status, amount, invoice details, billing contact, and transaction identifiers.

6. Connected Platforms And Third-Party Services

When you connect a social media account, CRM, analytics tool, payment provider, or other integration, SocialHungama may receive and process data from that third-party service as needed to provide the requested feature.

Third-party platforms have their own terms and privacy policies. For example, if you connect Google or YouTube services, your use may also be governed by Google's applicable terms, privacy policy, and security settings. You can revoke connected-app access through the relevant third-party account settings.

7. Cookies And Similar Technologies

We may use cookies, local storage, pixels, and similar technologies for authentication, preferences, security, analytics, performance measurement, product improvement, and marketing attribution.

Most browsers allow you to block or delete cookies. Some features may not work correctly if required cookies are disabled.

8. Sharing Of Information

• We may share information with service providers who help us host the platform, process payments, provide analytics, deliver email, offer customer support, prevent abuse, or operate integrations.
• We may share payment, invoice, tax, refund, risk, or dispute information with payment gateways, banks, tax advisers, auditors, and professional advisers where necessary to operate and verify transactions.
• We may share information inside your workspace with authorized team members according to the roles and permissions configured by the account owner.
• We may disclose information if required by law, legal process, government request, or to protect the rights, safety, and security of SocialHungama, users, or others.
• We do not sell personal information. If this changes, we will update this policy and provide any required choices.

9. International Transfers

SocialHungama may process and store information in India and other countries where we or our service providers operate. When information is transferred internationally, we use reasonable safeguards designed to protect it in accordance with applicable law.

10. Retention And Deletion

We keep personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

You may request deletion of your account or certain personal data. Some information may be retained where required for billing, tax, security, backup, fraud prevention, or legal reasons.

11. Grievance And Support

For privacy, billing, refund, account, or data-access requests, you can contact CloudInnov8 Technologies Pvt Ltd through SocialHungama support at hello@socialhungama.in. We may ask for information needed to verify your identity or account ownership before acting on a request.

12. Your Choices And Rights

• You may access, correct, update, export, or delete certain information from your account settings or by contacting us.
• You may opt out of marketing emails by using the unsubscribe link or contacting us. Service-related messages may still be sent.
• Depending on your location, you may have rights to access, rectification, erasure, restriction, objection, portability, withdrawal of consent, or complaint to a data protection authority.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet service can be guaranteed to be completely secure.

14. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Significant changes may also be communicated through the service or by email where appropriate.